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All Patterns

Coffee on Autopilot: Simplify Your Morning Routine with Nguyen Coffee Supply’s Subscription Service

What We Bought

Saigon (Arabica & Robusta Blend) Ground Blend

$22
Quantity:
1
Date Purchased:
4/4/23
Coupons Used:
50% Off First Order
What We Bought

Stackable Glass Mug

$12
Quantity:
1
Date Purchased:
4/4/23
Coupons Used:

Nguyen Coffee Supply, America’s first specialty Vietnamese coffee company, offers a seamless subscription process that makes it easier for customers to enjoy their Vietnamese coffee regularly. For customers’ first subscription shipment, Nguyen Coffee Supply provides a 50% off discount for the first order.

Nguyen Coffee Supply’s subscription process

Subscribers customize their shipment by selecting their brew, whether the coffee is in bean or ground form, how many bags they want, and how often they want their coffee delivered.

Nguyen Coffee Supply’s subscription account

Once a customer has confirmed and purchased their subscription, they can manage their subscription from their account dashboard. In the dashboard, the delivery date, subscription frequency, and product selection can be edited. Subscribers can also add on a one-time purchase to their delivery or start a new subscription.

Nguyen Coffee Supply’s cancel subscription page

If a subscriber wishes to cancel their subscription, Nguyen Coffee Supply asks for feedback about why they want to cancel. Subscribers that say they “already have more than [they] need” or that they “need it sooner” are reminded that they are able to pause or update their delivery schedule. 

Selecting that the subscription is “too expensive” leads to Nguyen Coffee Supply offering a 15% off discount for the next three shipments.

Nguyen Coffee Supply’s welcome back email

After about a month, customers that canceled their subscription receive a “Long Time No See” email that incentives them to reactivate their subscription with a 15% off discount for the next order.

Photo Credit:

Thumbnail image courtesy of Nguyen Coffee Supply