Barrel partners with Gorgias, a help desk designed for Shopify Plus e-commerce stores, to offer retention-worthy support. From their AI-powered responses to their personalized on-site offers, Gorgias helps strengthen your connection with your customers and build relationships with new customers.
Gorgias supports merchants in making their help center a loyalty and revenue driver. They also help companies build efficiencies in their internal processes.
ROI
ticket automation
Customers can see real-time order status, request refunds and cancellations, and report issues
Share customer data between tools and make updates in other apps directly within Gorgias
Personalize offers through Gorgias Convert based on a customer's on-site behavior to increase conversion
Respond faster and build efficiencies through Gorgias' Ai Automate tool
Based on customer’s inputs, build interactive conversation scenarios to offer personalized responses
Follow the conversation across all of your channels including social and SMS
For a new luxe skincare brand, with a revolutionary concept that sun-care is for 365 days a year, it was important for Pavise that their customer support was high-touch.
We helped Pavise integrate Gorgias's Helpdesk chat on their site to connect customers to relevant articles and real-time responses about products and SPF education.
View Case Study
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